Pets at Home survey

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KateR
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Re: Pets at Home survey

Post by KateR » Mon Oct 27, 2008 2:34 pm

The first rats we got were sold as a pair of males. We even took them back to double check after a few days, as one had obvious testicles and the other didn't. The girl kept rats herself so we presumed she knew what she was talking about, and she told us they were definitely both males but one was slightly older and therefore more advanced. A few weeks later we came down one morning to find we had 8 rats.
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Re: Pets at Home survey

Post by lilladysez » Wed Nov 26, 2008 10:16 am

The rats in both my PaH are kept on carefresh, fed nuggets and have water and normally one thing to sleep on or under. They are kept in small tanks. I've never seen them missexed but they will sell them alone and with hamster cages if thats what you want to buy. They have very little knowledge of rattie behavior and will often mistake the body language of the rescues they get in the adoption center, and even that of their own stock and wrongfully state that they must be kept alone.
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Re: Pets at Home survey

Post by sjmanfa » Tue Dec 02, 2008 12:55 pm

Our first rat we got was one a friend of a friend couldn't keep as they were going back to Poland. I've always wanted rats so we took her, got rid of her rubbish small rusty hamster cage and moved her into a big jenny cage!

Knowing that she shouldn't be alone I went to my local pets at home and got two baby dumbos. The staff were very helpful and the babies were quite friendly (but nothing compared to how they are now :-o ). I also brought them a smallish cage (I think it was a Fred savic or something) and P@H at first wouldn't sell me the rats as the cage I had chosen was unsuitable, it was only after I told them I had a jenny and I had promised and swore that the small cage was only to keep them in for a matter of days whilst I socialised them with my lone rat that they let me buy both (rats and cage) at the same time.

Both the babies were and are healthy and correctly sexed and we've since moved them in with our lone rat much to her enjoyment, she's a completely different much happier rat, so although I wouldn't get any more rats from Pets at Home (because of what I have since read about rat farms) the ones I did get have been fine :love: and I thought the staff were very responsible in checking on my choice of cage
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Dinky
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Re: Pets at Home survey

Post by Dinky » Tue Dec 02, 2008 1:23 pm

My first boys were from a friend who had incorrectly sexed rats and obviously had an unplanned litter - I am unsure of the pet shop.

I went looking for other rats and asked P@H a load of question about their adoptees and purchasable rats (I know crude terms, but you know what I mean).

The first place I went to in Darlo the guy could not sex them properly even though it was obvious all they had were females.

I then went to Teeside park, who was lucky enough to have a 'rat expert' in store and she was very competent, she even owned several rats, she handled the rats daily and although skitty seemed used to handling (by her at least), the adoptees seemed OK - although as stated before they were in glass tanks.

However, I think, if I am remembering the correct P@H (York Clifton Moor retail park and Bridlington) some rats are kept in larger wire cages, although others and adoptees are usually found in the small glass tank - however they have at least one toy. (I know its not much, but better then other places).

Hope this helps with the survey - there is one been built in Harrogate I will be keeping an eye out for too! :luck:
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Re: Pets at Home survey

Post by PinaBallerina » Sat Dec 06, 2008 3:21 pm

Has anyone been to the one in Farnham?

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caz07
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Re: Pets at Home survey

Post by caz07 » Mon Dec 08, 2008 1:28 pm

I visited P@h in Crawley West Sussex the last weekend and incuired about the rats asking lots of questions thou i wasnt buying they didnt no this.

Good points:
Knowledage staff asked about cage size
bedding ect
I was allowed to handel rats did seem freindly
Had Food and water
Rats cage appered clean and were on suttiable bedding


Bad points
One member of staff reluctant to handel -said he had a skin allergy to just Rats (I will give benifit of the doubt as this may well be true)
Werent sure of rats ages /How long they had been in store
Claimed from Local bredder just supplying that Branch of P@h - I dont Believe that at all.
staff admited that they didnt have any time to handel animals except when showing to potential customers
Too small tanks
not much stimmulation.(one small toy Per cage)
Staff admitted that sick animals are quite common in P@h stores.
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Re: Pets at Home survey

Post by jolandra » Mon Dec 08, 2008 1:52 pm

The one we choose to use is ok, it has at least a couple of staff who are into rats so know what its all about. Although they use the standard glass tanks, the bedding is clean and correct type, there is a sleeping tube and hanging toy, as well as food and water. They are happy to allow customers to handle the animals, and do ask about previous experience, cages, etc. Of the rats we purchased in the past, they have all been of good temperament and no obvious health issues. Always have been sexed correctly, and I haven't seen any rats in the wrong tank.

I am not saying it is the perfect store, but there has been no problems that I know of. It is also one of the stores that has a vet on premises. We have used the vets for a lump removal and baytril prescription when we had our girlies, and although the vet did admit to not knowing as much as he would like about rats, he did research heavily after our consultation and had lots of answers the next time we went back for a checkup lol.
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Re: Pets at Home survey

Post by Rat Man » Wed Jan 21, 2009 6:17 pm

My local pets at home is very good. They seem very knowledgeable, the tanks clean, and in same sex tanks as well. I was very impressed as I have bought rats and gerbils from there. :-o
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Re: Pets at Home survey

Post by julietm1977 » Thu Jan 22, 2009 12:32 am

I am more and more impressed by my p@h every day to be honest and shop there all the time allthough except once i do not buy rats there as is no need to as many of my close friends breed good strong ratties i am very lucky indeed in that respect


Its Horsham before anyone asks i know the staff by name and they know my name too and do there best to keep there customers happy and there animals well and happy


Just my 10p worth not worth 10p but hey ho :lol: :lol:
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Re: Pets at Home survey

Post by lcp298 » Fri Feb 13, 2009 11:35 am

The Cardiff Bay store is good, the staff are very knowledgeable, one of them is actually their main breeder for rats and chinchillas. They all know me, and have been very honest and informed about adoption rats I have taken from them. I've seen them go and check the sex of an animal with a colleague if they are unsure, I guess the managers are quite hot on training.

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Re: Pets at Home survey

Post by claireratty » Mon Apr 20, 2009 9:29 pm

i got my first 2 rats from the PAH (I also know better now) in Arnold, Notts. They were both very nervous and hadnt been handled.

The lady who took them out was pretty incompetant and really frightened them. I was told I could keep them on sawdust and they only needed a small cage and 1/2 hr free range per day. I had already done a bit of research so luckily I knew better :D

Jizzy seemed to be scratching incessantly and my vet confirmed he was riddled with lice and undernourished. When I told PAH abou this they asked me if I wanted to SWAP him for another rat. I was rather infuriated about this and had a bit of a showdown with the manager in the store. They offered to get their vet to take a look at him (the same vet who had given him a clean bill of health only a week before) but I declined.

I dont use them anymore, in fact I detest them and all they stand for. The other store in Castle Marina is exactly the same and I reported them to the Pet Shop Authority twice last year but nothing happened :angry: Very small tanks, no toys, overheated tanks, lone rats, rats with respy problems, dirty water, the list goes on. I dont even go there anymore cos it makes me mad

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Re: Pets at Home survey

Post by emokitty » Mon Apr 20, 2009 11:17 pm

PAH in dundee is my local and its pretty good not all of them up on their sexing (was told a cage was girls someone else said boys so i made them check as some mother with children wanted to buy there kid more rats to go with the ones they already had, i did try to talk to them but was told "my sister has rats" and that was the end of it. i just asked what kinda cage they had :s turned out they were female. and they have one freddy cage 2 tanks with slidey doors. but they all have an igloo on sutiable bedding and a few chew toys and the freddy has things to climb
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Re: Pets at Home survey

Post by caz07 » Sun Apr 26, 2009 11:36 am

I shall not be shopping in P@h anymore due to me not aggreing with ethics of the stores and the company and i dont want to suppourt this so will be shopping elsewere.
Owned By My girls Holly,Roxy and (miss Rat) and Barney,Boris and Huxley
Never forgetting my Ginger (28/12/08), Cookie,Chess (02/05/09) Rata-Chewy(18/8/09) Domino,Whiskas,Basil. Ratimus, Paws, Queenie,Noel
Rest in peace my babies you are sadly missed

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Re: Pets at Home survey

Post by Muddiwarx » Sun Apr 26, 2009 2:25 pm

PAH in Stockport is excellent, never ever seen missexed rats or lone rats and the staff are lovely and seem very knowledgable and interested - they also have days when people can meet the pets.

The tanks the rats are in are large and have hammocks, tubes etc in and they are fed fresh food daily.
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Re: Pets at Home survey

Post by rhw » Tue Apr 28, 2009 7:39 am

What really annoys about several p@h's is why they keep on selling rats as singles or groups which leaves one rat on its own. I know they encourage you to buy a pair but it should be compulsory (this should also apply to gerbils too!). I've lost count of the times i've been in and a single rat/gerbil has been returned because it bites/has respiratory problems or has had to be moved into the 'can't be rehomed' section. The worst example of this was an albino rat who wasn't sold with her 3 sisters because people thought her red eyes were evil!!!! I always feel so sorry for these rats stuck in such a small tank with nothing to do that I then buy said rat and try to integrate them into one of my groups. Unfortunately the gerbils are always too old and have to live on their own.

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